Leonardo Hotel Chester

Property was in great location, check in was easy and staff were very helpful. Beds were comfortable and room was clean.

The hotel was very clean, comfortable, modern and centrally located (next the the Grosvenor Mall to the walk to the main shopping street of Chester). We would definitely recommend the hotel for a stay in Chester. The train station was only 10 minutes away by taxi. We walked everywhere in Chester. Our bedroom was upgraded to a larger room with a double bed and single bed, and a large bathroom with a bath. It was perfect! The restaurant served a delicious breakfast which was included in our stay. The hotel had complimentary water with fruits in the reception area. Reception staff were very accommodating, booking taxis and storing our luggage until check in. We enjoyed the air-conditioning in our rooms, and the beds were comfortable. The rooms were quiet. (not much view outside)

The staff was very nice and welcoming, and they tried to accommodate me as much as possible. The room was very clean, and I was greeted with a smile wherever I went. I felt comfortable and enjoyed being there.

Ideal location, right in the middle of Chester and easy to get to from the station. Staff were polite and helpful and checking in was easy enough. Card scanners on the lifts give added security to guests. Rooms are cleaned regularly and well, and there is a decent sized TV with the option to connect with your phone and stream films etc. Took me a while to get the hang of that but got there eventually! Point to note - this is a former Premier Inn and the rooms therefore are of that type.

Upgraded on arrival, nice surprise. Most staff are pleasant and very welcoming, however one or two could do with a little nudge in the direction of hospitality. Breakfast was ok, nothing exceptional and the barman / waiter did not smile, spoke very quietly and found him to be a little distant and distracted for want of better words.